Guest feedback via QR code on the spot
Whoever sees a problem reports it right away: guests scan the QR code, rate and add a photo if needed. The team learns about it in real time and documents the follow-up.
How guests give feedback
- Scan the QR code on site, in the browser, without an app and without a login.
- Choose a rating with a smiley.
- Optionally answer short yes/no questions, add a photo and write a remark.
- Submit the feedback.
What happens next
- Configured recipients receive an email with context and photo in real time.
- A resolution note can be added straight from the email, via a link without a login.
- Every piece of feedback stays traceable in the dashboard until it is resolved.
Why on the same QR code
Proof of service and guest feedback live in one system. So you see not only that a service round took place, but also how it is received by guests.
More about the digital cleaning record
Reporting
The real-time dashboard shows customer ratings and check-ins side by side. Feedback overviews can be exported as Excel, filterable by date, zone and location.
Privacy
Guests give feedback without a login and without providing a name or email address. A privacy notice can be displayed on the feedback page.
FAQ
Frequently asked questions
Does a guest have to register?
No. There is neither a login nor an app. The QR code opens the feedback page directly in the browser.
Who learns about the feedback?
The recipients configured in the system receive an email in real time, for negative feedback as well as for service reports.
Can I define the questions myself?
Yes. In addition to the rating, optional yes/no questions can be stored.
Related topics
Replace the paper sheet today
Book a free demo and see how ScanQM works in your operation.